Help CenterIf you purchased your product on www.virtuelabs.com and you are dissatisfied with your Virtue Product, you may return all, or a portion, of your Order within 30 days of purchase. Please contact us at customercare@virtuelabs.com or by calling us at 844-782-4247 in order to receive a refund. We may require a receipt for the returned product prior to issuing a refund and will provide you with a return shipping label. We only issue one return label per order. For a second return for that order, you are responsible for your shipping charges.
We will refund your original method of payment for the portion of the order you are returning, based on the guidelines below, plus the portion of the sales tax associated with that return. Shipping fees are non-refundable. If your original payment method is not available for a refund, we will issue a site credit for the refund amount. Site credits require an account on www.virtuelabs.com.
If you have issues with defective packaging for a product purchased on www.virtuelabs.com, please let us know! We will offer a one-time replacement within 60 days of purchase.
If you purchased Virtue products from another website, retailer, or salon, please reach out to your original point of purchase to request a return, exchange or replacement. We are unable to accept returns for purchases made outside of virtuelabs.com.